FREQUENTLY ASKED QUESTIONS

Frequently asked questions

WHAT FORMS OF PAYMENTS ARE ACCEPTED?


WE ACCEPT PAYMENTS BY CREDIT AND DEBIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER), PAYPAL, WE DO NOT ACCEPT PRE-PAID CARDS.




WHAT SHIPPING COMPANY DO YOU USE, WHERE DO YOU SHIP TO, AND HOW CAN I TRACK MY ORDER?


ORDERS ARE SHIPPED VIA THE UNITED STATES POSTAL SERVICE (USPS) FIRST CLASS OR PRIORITY MAIL. CURRENTLY WE ONLY OFFER DOMESTIC SHIPPING. PLEASE DOUBLE CHECK TO MAKE SURE EVERYTHING ON YOUR ORDER IS SPELLED AND FORMATTED CORRECTLY. TRACKING NUMBERS ARE EMAILED WHEN THE ORDER SHIPS. ONCE ITEMS ARE SHIPPED, CUSTOMERS MAY TRACK THE PACKAGE AT USPS.COM BY USING THE TRACKING NUMBER PROVIDED. PLEASE CLICK THE LINK USPS TO TRACK YOUR ORDER.




CAN I CHANGE MY ADDRESS?


WE DO NOT ALLOW FOR ADDRESS CHANGES. PLEASE MAKE SURE EVERYTHING IS SPELLED AND FORMATTED CORRECTLY BEFORE PURCHASING. IF AN ADDRESS WAS ENTERED IN ERROR, PLEASE EMAIL ONLINE.WILYATL@GMAIL.COM WITH THE ORDER NUMBER AND CANCELLATION REQUEST. WE WILL CANCEL THE ORDER ALLOWING CUSTOMERS TO REORDER AND INPUT THE CORRECTED INFORMATION. PLEASE NOTE, WE CANNOT CANCEL ORDERS ONCE THEY HAVE BEEN SHIPPED




MY PACKAGE SAYS ‘DELIVERED’ BUT I DO NOT HAVE IT, WHERE IS IT?


USPS SCANS PACKAGES "DELIVERED" AFTER THE MAIL CARRIER DELIVERS. IF YOU RECEIVED A "DELIVERED" STATUS BUT BELIEVE IT IS HAS NOT BEEN DELIVERED, PLEASE FOLLOW UP WITH THE LOCAL USPS POSTAL DELIVERY PERSONNEL OR POST OFFICE FOR FURTHER INFORMATION. WE ALSO SUGGEST FOLLOWING UP WITH PERSONS IN THE HOME, RESIDENTIAL COMPLEX, ETC. WHO MAY HAVE RETRIEVED THE ITEM ON YOUR BEHALF.




I MADE A MISTAKE ON MY ORDER. CAN I CHANGE THE SIZE OR ADD ITEMS TO MY CURRENT ORDER?


UNFORTUNATELY, WE CANNOT MAKE SIZE CHANGES OR ADDITIONS TO EXISTING ORDERS. IF A SIZE CHANGE IS NEEDED, PLEASE EMAIL US AT ONLINE.WILYATL@GMAIL.COM WITH THE ORDER NUMBER AND REQUEST AN ORDER CANCELLATION. THE ORDER CAN BE CANCELED ALLOWING CUSTOMERS TO REORDER THE PREFERRED SIZE AND/OR ADD ADDITIONAL ITEMS. PLEASE NOTE, WE CANNOT CANCEL ORDERS ONCE THEY HAVE BEEN SHIPPED.





  • Instagram - Black Circle
  • Twitter - Black Circle
  • Facebook - Black Circle

Copyright © 2019, Wilyatl.